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Warranty

Products eligible for warranty replacement or repair must be returned to Futon Factory or Epoch Design.

Futon Factory offers a variety of products from various manufacturers, and as such, the warranties available depend on the items purchased.

Futon Frames
All hardwood futon frames carried at Futon Factory include a one (1) year warranty from the original date of purchase. If the futon frame is found to be defective, Epoch Design will repair or replace defective parts at no charge. Parts used for replacement are warrantied for the remainder of the Warranty Packaging. Please see warranty card in packaging for additional details.

Futon Mattresses
All futon mattresses carried at Futon Factory include a five (5) year warranty from the original date of purchase against defects in materials and construction. The warranty is limited to repair or replacement for damage from normal use. Normal compression of foam, springs or cotton is not covered; neither are stains, soiling, and preference of comfort. Proof of purchase is required and the law label on the mattress must be intact.

Epoch Design Furniture
All furniture by Epoch Design includes a Limited Lifetime Warranty against Manufacturer’s Defects. Epoch Design will repair or replace any product or component that is found to be defective in material or workmanship for the lifetime of the product. The Lifetime Warranty excludes normal wear and tear, and is void for purchases of ‘factory seconds’ or ‘closeout’ items, or when otherwise explicitly specified.

Lifestyle Solutions Convertible Futons
Convertible futons by Lifestyle Solutions are warrantied for parts and labor for one (1) year from the date of purchase. For warranty claims against items no longer available, an in-store credit will be issued.

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Delivery Policy

Futon Factory can arrange delivery and set up for any products we carry. In most cases, delivery can be arranged within 48 hours. There is a fee for delivery. A quote can be provided at the time of purchase.

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Sales Tax Policy

Futon Factory and Epoch Design will collect the appropriate sales tax for items purchased within Washington State. Proof of out-of-state residency or a resellers certificate is required for exemption from sales tax.

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Damaged or Defective Policy

If outside of the return window, damaged or defective items may be exchanged within 30 days for the same item. If the item is no longer available, an in-store credit will be issued.

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Return Policy

Futon Factory has a seven (7) day return policy on all products, excluding special orders. The item must be unused and contain all parts and packaging included with the purchase. There is no return on futon mattresses or bed mattresses once they are removed from the packaging. A 20% restocking fee will be assessed for any items (excluding mattresses) that have been removed from the packaging.

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Privacy Policy

Futon Factory online features security measures to protect against the loss, misuse, and alteration of the information under our control. Our website uses industry-standard SSL encryption techniques to ensure the protection of your personal and financial information. Furthermore, we never share your personal information with third-parties.

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Disclaimer of Liability

To the extent permitted by law, neither Epoch Design, Futon Factory nor any of its employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any of the products, services, or information advertised, offered, or supplied through this site.

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Seattle

  Redmond
*Limited Selection
10001 Aurora Ave N
Seattle, 98133
Thu-Tue: 11-7
WED: Closed
(206) 528-9977
17617 NE 65th St
Redmond, 98052
Mon-Sun: 9-5
(800) 589-7990